Phone Orders

Online: Feel free to call Customer Service to place your order..

Phone: 866-640-4545 (toll free)

The MaleFace Promise

• We will always use the best ingredients available..
• 100% satisfaction guaranteed or your money back.
• Orders shipped within 24 hours
• Free shipping on all orders over $60.00..
•Great Customer Service experience.

Returns

MaleFace Returns Policy
We want our customers to be at ease when placing orders. We stand behind everything we sell. If you are not satisfied with your online purchase, we’re happy to refund your purchase price if the return complies with our return policy. Contact the sales department, sales@maleface.com for a full refund within 30 days of purchase.

Please note that we can only process returns for products purchased directly from Maleface.  If you purchased VarNasol related products from a 3rd party retailer and are unhappy with your item, please return the item to retailer at which it was purchased. We do not accept returns which were purchased from 3rd party retailers.. We are unable to process returns or refunds after the 30 days purchase period and we cannot refund shipping charges. Allow 15 days for the refund to appear on your credit card statement. For identification purposes please include a copy of your invoice or packing slip with your returned products. Ship your returns to 8480 Baltimore National Pike  Suite 3210 Unit 132 Ellicott City, MD  21043 using a traceable service (UPS, FedEx or USPS Priority Mail).

This Guarantee is void if, at MaleFace's sole discretion, it believes that the purchaser is taking illegitimate advantage of or abusing the terms of this policy.

Return and Refund Details

• Returns of items that qualified for a free promotional item(s) must include the free promotional item(s).
• Returns will be processed within 3 business days of receipt at our warehouse.
• Once processed, you'll receive a credit confirmation with your refund amount.
• Refunds will be issued to the original form of payment for items returned within our returns policy.
• Refunds may take up to 7-10 business days to post to your account for credit card.
• Returns after 30 days are not guaranteed and will be made at our discretion.

Track Order

Check the status of your orders by clicking on My Account at the top of MaleFace.  You will be prompted to log in with your email address and password if you're not logged in. Click on Track Order in the order list for the order you'd like to track.

An order summary page will provide you with detailed information about your order. If your order has been shipped, a tracking number will be available on this page. To track your order, simply click on the tracking number to view the delivery status of your order.

My Account

When you shop at MaleFace, a personalized and secure account is created for your convenience by using your email address and allowing you to select a password. You can track delivery of your orders or see previous orders within your account. Click here to visit My Account.

Skincare Grooming Tips

If you want authoritative information and advice on men’s skincare grooming or nutrition, visit The Regimen section.  If you have any question on any of our products, how to use these or any skincare, nutritional, or grooming questions, you can always contact our expert customer service representatives via email or phone.

Product Reviews

Reviews are a great way to share your opinions with other customers and help others get the information they need before buying a product.

How to submit a MaleFace product review:

• Find the product detail page for the product you wish to review.
• Click on the "Write a Review" link in the “Reviews” tab. 
• A “Write a Review” window will appear. Fill out all the fields.
• After completing your review, click the "Submit" button.

MaleFace does not edit product reviews and welcomes and publishes all reviews submitted in good faith by actual users of MaleFace related products. We reserve the right to remove reviews that contain profanity; disparaging, derogative, off-topic, or inflammatory comments; misleading information; or references to other brands. By submitting a review, you agree to the Terms of Use set forth in MaleFace.

Unsubscribe from Email

If you are a Registered Member and no longer wish to receive email from MaleFace, there are several ways to alert us:

• Email Request - you may send an email requesting removal.
• Phone Request - you may call 1-866-640-4545 and request that your name be removed from the email list.

Opt-Out And Managing Your Preferences

You may choose whether or not you would like to receive Email from us. You may change your preferences with respect to Email at any time clicking the "unsubscribe" link at the bottom of each Email you receive from us, or emailing us at sales@maleface.com.

Security

Your order is secure!

Yes. Shopping at MaleFace is quite safe. VarNasol uses a Secure Socket Layer (SSL) Online Ordering System, so all information you submit is encrypted and may not be viewed by third-parties while in transit. You can be sure that your privacy is always protected.. If you prefer, you may also call 1-866-640-4545 to place your order.

Our Commitment:

MaleFace is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights, as stated herein, are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience